Refund Policy

Refund Policy

Effective Date: 5 April 2026
Website: casttra.com
Email: casttraonline@gmail.com

1. Returns

We want you to be satisfied with your purchase.

You have 30 days from the date of delivery to request a return. To be eligible:

  • Item must be unused and in original condition
  • Item must be in original packaging
  • Proof of purchase is required

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Personal care or hygiene products when used
  • Items marked as final sale or End of season sale
  • Gift cards

3. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, contact us within 24 hours of delivery at casttraonline@gmail.com.

Please include:

  • Your order number
  • Clear photos or videos of the issue

We will send a replacement or issue a full refund at no extra cost.

4. Refunds

Once your return is received and inspected, we will notify you of approval.

If approved:

  • Refunds are processed to your original payment method
  • Processing time: 5–10 business days (depending on your bank)

5. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your credit card provider
  • Contact your bank

If the issue still persists, contact us at casttraonline@gmail.com

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping costs are non-refundable

7. Exchanges

We only replace items if they are defective or damaged.

To request an exchange, email casttraonline@gmail.com

8. Order Cancellations

Orders can be cancelled within 12 hours of placing the order.

After this time, the order may already be processed or shipped and cannot be cancelled.

9. Contact Us

For any refund or return inquiries, contact us:
 casttraonline@gmail.com